doo.FINANCE Belgium SRL
Version 1.0 — last updated: 22/07/2026
Preamble
These general terms and conditions (the "Terms") govern the sale and provision of services by doo.FINANCE Belgium SRL, having its registered office at Rue Borchamps 24 bte 1/2, B-6900 Marche-en-Famenne, Belgium (VAT BE1017.682.230, registered with the ITAA under no. 53.451.444), a member of the doo.FINANCE network ("doo.FINANCE"), to any client (the "Client").
Please read these Terms carefully before entering into a services agreement with doo.FINANCE. By entering into such an agreement, the Client acknowledges having read and accepted them without reservation.
The Client expressly waives its own general terms and conditions of purchase, even if drawn up after these Terms. To be valid, any deviation from these Terms must be expressly agreed in advance and in writing.
Article 1 — Scope and order of precedence
These Terms apply to all services provided by doo.FINANCE, whether accounting, tax and compliance engagements (the "Regulated Engagements") or projects, advisory work and one-off services (the "Projects").
Where an engagement letter, service offer, quote or signed order (the "Agreement") has been concluded, the relationship between the parties is governed, in decreasing order of priority, by:
- the specific provisions of the Agreement;
- the specific provisions set out in Articles 15 and 16 below;
- the general provisions of these Terms.
In the event of a conflict, the higher-ranking document prevails, solely on the conflicting point.
For Regulated Engagements, the law requires a written engagement letter to be concluded in advance: these Terms then form an inseparable annex to it.
Article 2 — Nature of our obligations
doo.FINANCE undertakes to use all reasonable means to provide its services within the agreed deadlines (best-efforts obligation). None of its obligations may be construed as an obligation to achieve a specific result.
doo.FINANCE may not be called upon by the Client to intervene as a third party in any action for damages brought against the Client by an end consumer or any other third party.
Article 3 — Prices, quotes and rate card
The applicable prices are those set out in the Agreement. In the absence of a fixed fee agreed in writing, services are billed on the basis of time actually spent, at the hourly rates in force communicated to the Client.
For clients with a presence in several countries, the applicable price is always based on the highest rate card among the Client's locations, unless otherwise agreed in writing at the time of the order.
Not included in our fees and billed additionally: travel expenses, third-party fees and charges (for example legal filing or publication fees), any disbursement incurred on behalf of the Client (re-invoiced at cost), any administrative fees and applicable VAT.
Article 4 — Invoicing and payment
Our invoices are payable within 21 working days, unless another deadline is stated on the invoice or in the Agreement.
In the event of non-payment by the due date, the Client is liable, in addition to interest on arrears, for a flat-rate penalty of 10% of the invoice amount, with a minimum of €150.
Any payment made after the due date is allocated (i) first to the flat-rate penalty, (ii) then to interest, and (iii) finally to the principal.
doo.FINANCE is entitled to suspend all services without notice in the event of late payment. doo.FINANCE may not be held liable for any damage suffered by the Client as a result of such suspension.
Article 5 — Invoice disputes and complaints
Any dispute relating to an invoice must reach doo.FINANCE within 10 working days of the invoice date. After this period, the invoice is deemed irrevocably accepted by the Client.
Where only part of the invoice is disputed, the Client shall pay the undisputed portion without delay.
To be valid, any complaint relating to a service must be sent to doo.FINANCE's registered office by registered mail within 8 days of performance of the service.
Article 6 — Liability
doo.FINANCE may only be held liable in the event of gross negligence or wilful misconduct, and solely for direct damage.
doo.FINANCE's liability is limited to 50% of the fees paid by the Client during the 12 months preceding the event giving rise to liability. This limitation may not be extended by multiplying claims.
doo.FINANCE disclaims all liability towards any third party to whom its advice or deliverables are presented or who has access to them. Its advice is provided for the Client's own use and may not be disclosed to a third party without its prior written consent, save where required by law or a regulatory authority.
Article 7 — Force majeure
doo.FINANCE is not liable for delays or failure to provide its services due to causes beyond its reasonable control. This includes, without limitation: the acts, omissions or failure to cooperate of the Client (including its employees and agents) or any third party; fire and other destructive events; natural disasters; strikes and other industrial disputes; acts of violence; epidemics and pandemics; and any law, order or injunction issued by a public or other authority.
Article 8 — Client obligations and responsibilities
The management and internal control of operations remain the responsibility of the Client's management body (including the approval of incoming invoices and expense reports, the preparation of sales invoices, and the management of ongoing contracts and remuneration). The establishment of valuation rules and the closing of the annual accounts remain the sole responsibility of the Client's management body.
doo.FINANCE and its representatives are not authorised to impose obligations, waive a limitation period, or, more generally, make any decision on behalf of the Client. Unless otherwise agreed in writing, they are not authorised to make payments or receive funds on behalf of the Client, and are not responsible for any tax or amount owed by the Client.
The granting of electronic mandates to doo.FINANCE as part of its engagement does not entail any obligation for it to monitor the communications passing through those accesses or the associated databases; such monitoring remains at all times the Client's responsibility.
The Client undertakes to provide all relevant information and documents in good time, together with the necessary explanations. Such information is presumed accurate and complete; doo.FINANCE does not verify its accuracy and disclaims all liability for the use of incomplete or incorrect information. doo.FINANCE may not be held liable for any tax, interest or penalty resulting from inaccuracies or omissions in the information provided, nor for any matter predating its involvement or for which it has not been formally engaged.
The Client shall keep doo.FINANCE informed of any significant change in its situation likely to affect the engagement.
Article 9 — Anti-money laundering and client acceptance
doo.FINANCE is subject to legislation on the prevention of the use of the financial system for money laundering and terrorist financing, as well as on the limitation of the use of cash. The Client undertakes to provide, without delay, any information and document required under identification obligations ("KYC — Know Your Customer").
Any engagement is subject to the prior approval of our acceptance committee, which may only validly decide once all required documents have been received under anti-money laundering legislation.
Article 10 — Professional secrecy
Our services are subject to the applicable legislation on professional secrecy. Certain exceptions to this secrecy apply, in particular under anti-money laundering legislation and the European DAC6 directive.
Article 11 — Retention of documents
Unless otherwise agreed in writing, once documents have been processed by doo.FINANCE, they and the related files are returned to the Client, who is responsible for retaining them in compliance with legal requirements.
Article 12 — Intellectual property and deliverables
Unless otherwise agreed in writing, doo.FINANCE retains the intellectual property rights in the methods, tools, templates, developments and know-how it uses or develops in connection with a Project. The Client is granted a non-exclusive right to use the deliverables for its own needs, subject to full payment of the corresponding fees.
Article 13 — Protection of personal data
The Client warrants that the personal data provided to doo.FINANCE in connection with the engagement complies with the requirements of the General Data Protection Regulation (Regulation (EU) 2016/679). For more information on our security and processing rules, please refer to our privacy policy: https://www.doo.finance/en/privacy.
Article 14 — Commercial reference
Unless otherwise indicated in writing by the Client, doo.FINANCE is authorised to use the Client's name and logo to identify it as a client in its marketing materials, on its website and in the context of tenders.
Article 15 — Specific provisions for Regulated accounting and tax Engagements
Regulated Engagements (bookkeeping, preparation of annual accounts, tax and VAT returns, payroll and legal secretarial services, etc.) are carried out by the competent local doo.FINANCE entity, registered with the applicable professional institute in its country of establishment, and are governed by the professional and ethical rules of that institute and by the applicable local law.
Such engagements are always the subject of a written engagement letter, signed in advance by the Client, describing the scope of the services, the team assigned and the financial terms.
Our fees (hourly rates and fixed fees) are subject to annual indexation based on the consumer price index, with a minimum of 3% per year, applied for the first time on 1 January of the year following delivery of the engagement letter.
An overrun of more than 10% of the estimated hours budget, or any significant change in the Client's volume, activities or organisation, may give rise to an adjustment of the fixed fees, discussed and agreed in writing before implementation.
Article 16 — Specific provisions for Projects and one-off engagements
For Projects and one-off engagements at a fixed fee (for example the implementation of an ERP, catch-up of prior periods, or advisory work), 50% of the agreed fees are payable before the start of the engagement.
In the absence of a fixed fee agreed in writing, such engagements are billed on the basis of time actually spent, at the hourly rates in force.
Article 17 — Amendment of the Terms
doo.FINANCE reserves the right to amend these Terms at any time. The applicable version is the one in force at the time of the Client's acceptance. The date of the last update appears at the top of this document.
Article 18 — Governing law and jurisdiction
Unless a mandatory provision provides otherwise, our contractual relations are governed exclusively by Belgian law, excluding conflict-of-law rules. In the event of a dispute, only the competent Belgian courts have jurisdiction.
By way of exception, where a Regulated Engagement referred to in Article 15 is carried out by a local doo.FINANCE entity established in another country, that engagement is governed by the law of that country and falls within the jurisdiction of its courts, in accordance with the applicable mandatory professional rules and the provisions of the engagement letter.
doo.FINANCE Belgium SRL — Rue Borchamps 24 bte 1/2, B-6900 Marche-en-Famenne — VAT BE1017.682.230 — ITAA no. 53.451.444